- All delivery is only within Malaysia/Singapore. Please provide an accurate and correct Street Address (Street Name, Postal Code, State).
- Please do not provide P.O. Box and/or international addresses
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for the next deliveries or pick up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We deliver each order to one delivery address within Malaysia/Singapore.
- Orders within Malaysia will be charged a flat rate of Shipping & Handling fee:-
- West Malaysia (Penisular Malaysia): RM10.
- East Malaysia (Sabah / Sarawak): RM15.
- Orders delivered to Singapore will be charged per item, 1st item will be charged RM39, for every other item will be charged RM5 each.
- Shipping & Handling fee is Strictly Not Refundable.
- Orders will be processed and handed over to the carrier from Monday to Saturday.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
Delivery Lead Time
- Order confirmation and closing time are before 11 pm from Monday to Saturday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next four (4) business working days, excluding public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- West Malaysia (Penisular Malaysia): 3-5 Business Working Days.*
- East Malaysia (Sabah / Sarawak): 4-5 Business Working Days.*
- Singapore: 7-14 Business Working Days.* (Delivery time might be longer due to RMCO in Malaysia)
- *subject to courier service’s changes.